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Four steps, signed off at every stage.

Every project follows the same method: Map, Fix, Build, Hand over. You approve each step before we start the next. Most projects go live in 4 to 8 weeks.

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Map, Fix, Build, Hand over

Map

About 1 week

We interview the people who do the work and map how it really runs, not how the org chart says it does.

  • Interview notes
  • Process map of the current way of working
  • List of where time and quality are lost

Fix

About 1 week

We simplify the process, remove duplicate steps and write the SOPs. Your team reviews and signs off each one.

  • Simplified process
  • SOPs signed off by your team
  • Fixed scope and fixed quote for any build

Build

2 to 6 weeks

We automate, connect or build, test with real data and run the new way alongside the old one before switching.

  • Working automation, integration or software
  • Test results on your own data
  • Parallel run before the switch

Hand over

Included in the project

We train your team and leave everything documented, in accounts you own.

  • Team training
  • Documentation
  • Recorded walkthrough
  • Alerts and a runbook
  • 30-day fix guarantee

What you actually get

Every project ends with documents and systems your team can use on Monday morning. Here is a sample.

Sample deliverable
SOP · Refund requestOwner: customer support lead · Reviewed monthly
Trigger
A customer asks for a refund
Tools
Gorgias, Shopify, Xero
Takes
About 4 minutes
  1. Check the order is within 30 days and unused.
  2. Approve it in Gorgias with the “Refund” macro.
  3. The automation refunds in Shopify and books the credit note in Xero.
  4. Over $200? It waits for the team lead’s approval first.
Sample automation map
Gorgias
refund approvedShopify
refund issuedXero
credit note bookedSlack
team notified

Plus a recorded walkthrough, an alert if any step fails, and a one-page runbook.

Everyone wants AI. Few companies are ready for it.

AI can only run what’s written down.

AI agents and automations follow instructions. In most companies those instructions live in someone’s head. We write them down as SOPs first, then put AI to work on them, with a person signing off where it matters.

  • AI assistants that follow your SOPs, not guesses
  • A human approval step for anything that touches money or customers
  • No AI where a simple rule does the job better

Rules we don’t break

Fixed scope, fixed quoteYou get the price before work starts. Never an hourly bill.
You own everythingAccounts, code and documents are in your name.
Sign-off at every stepNothing moves to the next step until you have approved the last one.
We tell you when not to buildIf a simple fix or an existing tool is enough, we say so.
One working dayWe reply to every message within one working day.
Your time zoneWe are in Belgrade (CET). Our day covers the full UK and EU day and the US East Coast morning. Remote-first, with on-site workshops on request.

Questions

How long does a project take?

Mapping takes about 1 week and fixing about 1 week. Building takes 2 to 6 weeks. Most projects go live in 4 to 8 weeks.

What do you need from us?

Time with the people who do the work, access to the tools involved and one person who can sign off each step. We plan interviews so they take as little of your team's time as possible.

What happens if we do not like a step?

You tell us before sign-off and we revise it. Because scope and price are fixed upfront, changes within the scope do not add cost.

What if something breaks after hand-over?

We fix anything we built for 30 days after hand-over at no charge. You also get alerts and a runbook. An optional care plan covers ongoing support.

Do we need to be in Serbia, or do you travel?

No. We work remotely and run on-site workshops on request. Our working day covers the full UK and EU day and the US East Coast morning.

Can we stop after the Map or Fix step?

Yes. Each step produces documents you keep. Many teams stop after Fix and carry out the changes themselves.

See how your business would map out.

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